•Metal Fatigue works mainly by appointment only. Make sure that your appointment has been booked and confirmed before travelling.
•Walk-ins may be accepted during quieter periods or when we have cancellations. However, we do recommend booking to avoid disappointment.
•You don’t have to book an appointment for jewellery changes, removals, or troubleshooting. However, these services are time dependent, which means you will be seen between booked appointments. We cannot guarantee all jewellery change requests will be fulfilled.
•Payment must be made in full at reception prior to the commencement of the service.
•If the piercing is not performed or if a different piercing is done, any difference in value will be refunded or charged after the service.
•All bookings for intimate piercings will be charged a non-refundable 50% deposit for the whole booking. Your appointment will be confirmed only after the deposit is taken. A member of our team will contact you once your appointment request is received.
•All customers under the age of 16 must be accompanied by a parent or guardian. All customers between the ages of 16 and 18 will be asked for photo ID, and ID is required for all intimate piercings (including nipple). ID must be an original document showing photo, name, and date of birth, for example: driver’s license or passport. If you do not have either of these original documents, please call the studio to discuss other options.
•Metal Fatigue’s age restrictions might differ from other studios. Please ensure you checked the age restrictions for the piercing you would like to have before booking.
•All piercings are performed at the piercer’s discretion. We reserve the right to refuse any piercings and/or appointment requests.
What type of information do we collect?
We receive, collect and store any information you enter on our website or provide to us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; e-mail address; computer and connection information. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, address, phone number, medical information) and payment details (including credit card information).
How do we collect information?
When you complete a booking on our website, as part of the process, we collect personal information you give us such as your name, age, phone number, address, email address; and some medical information that relates solely to the process of safely getting and healing a body piercing.
When you sign up for our email newsletter, or send us a message via our contact form, we collect your name and email. Your personal information will be used for the specific reasons stated above only.
Why do we collect such personal information?
We collect such Non-personal and Personal Information for the following purposes:
1To safely provide our piercing services;
2To allow our users to book piercing appointments online;
3To provide our users with ongoing customer assistance and technical support;
4To be able to contact our Visitors and Users with general or personalised service-related notices and promotional messages;
5To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services;
6To comply with any applicable laws and regulations.
How do you store, use, share and disclose your site visitors’ personal information?
Metalfatigue.co.uk is operated on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on our behalf, on secure servers behind a firewall.
All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
How do you communicate with your site visitors?
We may contact you to notify you regarding your booked appointment, to troubleshoot problems with your booking, to provide follow-up aftercare instructions, to resolve a dispute, to collect fees or monies owed, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone or text message.
How do we use cookies and other tracking tools?
We use cookies to provide essential site functionality and non essential cookies to understand and track user behaviour on our site.
How can site visitors withdraw their consent?
If you don’t want us to process your data anymore, please contact us at team@metalfatigue.co.uk or send us a letter to: Metal Fatigue Limited, 177 Old Christchurch Road, Bournemouth, BH1 1JU
Privacy policy updates
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
Questions and your contact information
If you would like to: access, correct, amend or delete any personal information we have about you, please contact us at team@metalfatigue.co.uk or send us a letter to: Metal Fatigue Limited, 177 Old Christchurch Road, Bournemouth, BH1 1JU.